How do you handle delivery and returns?
All general goods are picked, packed and despatched via a nationwide carrier. For larger, fragile or other items, we use a specific courier vehicle to handle your delivery.
All returns must be authorised prior to collection. A restocking charge may be incurred.
Do you offer bespoke products?
We have years of experience of producing bespoke items, and are more than happy to discuss your specific requirements.
On most items, we produce a detailed drawing of the product for your authorisation, prior to manufacture. We can then produce and deliver a bespoke item within 18 days. Should a bespoke order be cancelled after manufacture, a restocking charge may be incurred.
Do you offer discounts?
We’re happy to discuss discounts for bulk or high-quantity orders. Specialised project quotations are available on request, whilst merchant discounts are also available.
Do you offer maintenance and repairs?
Maintenance sheets are enclosed with a majority of products, but we can only supply products and are unable to offer servicing or repairs. However, whilst Saville Stainless products rarely require repairs, feel free to contact us for advice should a problem occur, and we will do out utmost to help.
How can I find sizes for your products?
For most products, you’ll find dimensions on this website. Lengths of wash troughs and urinals can vary, being up to 3000mm in one piece. These units can be L-shaped or U-shaped, according to your requirements.
How can I tell if I’m buying a complete product?
We know how confusing buying sanitaryware can be, so we ensure that we always sell a complete unit, unless otherwise specified. We do not price items individually (again, unless specified), and most of our products come ready to install.
Do you sell spare parts?
We stock a majority of spare parts for our products, and are happy to fulfil any requirement. Please get in touch to enquire about availability.
What grade of stainless steel do you use?
Most of our products are produced in 304-grade stainless steel – a versatile, widely used class of material for general industrial use. We can also supply products in a 316-grade stainless steel, which is ideal for more specialist environments, such as laboratories.
What is your pricing quotations policy?
We promise to provide a verbal quotation on the same day as your enquiry, followed by a written quotation within 48 hours.
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